Your Salesforce Service Cloud transformation starts here.
Integrate AI-centric modules and workflows into your customer support and service processes to escalate customer loyalty and retention. Personalize all areas of customer services with the connected, personalized features of Salesforce Sales Service.
Service Cloud @ Salesforce is a popular CRM (Customer Relationship Management) software that helps in customer support and services. Salesforce Service Cloud fosters better customer marketing relationships to link each entity across several devices and channels. Embed useful customer support software in your new and existing apps. At Spearhead, our Salesforce consultants recommend quick transformations to your customer service capabilities with Salesforce and Slack.
Customer 360 deconstructs silos and paves the way for omnichannel services. It ensures clear and personalized insights into each customer interaction, be it purchase behavior or last purchase, to foster the best results. Integrate the latest features and benefits of social customer service in a custom-defined Salesforce Customer Success Platform.
- Transform your responses and management processes with the latest apps and data management tools to solve problems quickly and empower your customers
- Use intelligent workflows and AI-backed business processes to increase ROI, upselling skills and employee productivity
- Customize solutions with shared, actionable insights and increase customer engagements on any channel
- Integrate smarter productivity tools to increase the efficiency of your call center management processes
Automate Service Processes, Find Key Information, Support Service and Customer Service Agents
We train your agents to deal with queries and cases placed across multiple platforms and channels. They can deploy the Service Console for case management through desktop and mobile applications.
The Service Cloud user interface can be customized to suit the needs of customer service agents. It provides several analytics, views and connectivity tools to increase employee productivity and efficiency.
Omnichannel Case Routing
Routing through multiple channels directs leads, queries and cases to specific agents based on their availability and skills. This feature of Service Cloud allows supervisors to get a holistic view of agent/ routing activities.
Employees can get ready dashboard access to log and report chatbot performance, agent productivity, case history, agent activity, backlog analysis, case volume and all other CRM data.
Computer Telephony Integration (CTI) / Macros
CTI manages incoming and outgoing service calls with readily available customer information. Additionally, the Service Cloud macros can automate customer service tasks to save time and reduce errors.
Order/ Asset Management
Service Cloud order and asset management tools help agents deal with support history, order history, assets and so forth. Service Cloud also provides support for role-based permissions, service-level agreements (SLA), Community Cloud integration, service entitlements and visual timelines.
Unleash New Opportunities
Use automation and AI to close cases faster. Service Cloud keeps you updated with the latest tools, processes and technologies with comprehensive customer information stored at a centralized location.
Offer intelligent chatbots, real time support, self-service modes and customized customer services to escalate user experiences.
The Service Cloud feature Lightning Console provides instant and detailed information for faster and accurate customer support.
The Live Agent and Social Customer Service features pave the way for enhanced customer interactions across different touchpoints.
Forecast customer needs for free conversation flows with the advanced features of Service Cloud. Service Wave Analytics provides real-time, robust analytical tools and detailed performance metrics to make customer service teams perform to the hilt.
Enable seamless mobile and desktop customer support and services to increase agent productivity and make service processes simple and personalized with empirical data.
The Field Service Lightning tracks the progress of field and work orders for better management of employee workloads and capabilities.
Automate to Boost Customer Satisfaction
Meet customer expectations and enable seamless engagements on preferred channels
Integrate all automated interactions on a centralized, singular platform
Provide next-age services and support with the latest in automated workflows
Use AI-enabled chatbots to scale your customer support systems
Agile success stories
Big ideas bring big results — see how our agile solutions impact businesses
Ask for a demo
From Service Cloud implementation to consulting, support, migration and customer service enhancement, our certified Salesforce consultants can optimize your services manifold. Discover the reach and capabilities of Salesforce Service Cloud self-service options and other omnichannel support systems with Spearhead Technologies.
Partner with our capabilities to escalate your digital service transformations. Connect to our reps to discover the powers of Salesforce Service Cloud and incorporate the features of Sales Cloud.