Salesforce Service Cloud Services

Salesforce

Service

Cloud

Increase Customer Loyalty and Retain Lifelong Customers with Connected Services provided by Service Cloud

Take your customer care and support infrastructure to the next levels

Integrate AI-centric modules and workflows into your customer support and service processes to escalate customer loyalty and retention. Personalize all areas of customer services with the connected, personalized features of Salesforce Sales Service.

Service Cloud @ Salesforce is a popular CRM (Customer Relationship Management) software that helps in customer support and services. Salesforce Service Cloud fosters better customer marketing relationships to link each entity across several devices and channels. Embed useful customer support software in your new and existing apps. At Spearhead, our Salesforce consultants recommend quick transformations to your customer service capabilities with Salesforce and Slack.

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    Dedicated Salesforce consultants step up your customer service

    Customer 360 deconstructs silos and paves the way for omnichannel services. It ensures clear and personalized insights into each customer interaction, be it purchase behavior or last purchase, to foster the best results. Integrate the latest features and benefits of social customer service in a custom-defined Salesforce Customer Success Platform.

    • Transform your responses and management processes with the latest apps and data management tools to solve problems quickly and empower your customers
    • Use intelligent workflows and AI-backed business processes to increase ROI, upselling skills and employee productivity
    • Customize solutions with shared, actionable insights and increase customer engagements on any channel
    • Integrate smarter productivity tools to increase the efficiency of your call center management processes

    Automate Service Processes, Find Key Information, Support Service and Customer Service Agents

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    Case Management

    We train your agents to deal with queries and cases placed across multiple platforms and channels. They can deploy the Service Console for case management through desktop and mobile applications.
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    Agent Workspace

    The Service Cloud user interface can be customized to suit the needs of customer service agents. It provides several analytics, views and connectivity tools to increase employee productivity and efficiency.
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    Omnichannel Case Routing

    Routing through multiple channels directs leads, queries and cases to specific agents based on their availability and skills. This feature of Service Cloud allows supervisors to get a holistic view of agent/ routing activities.
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    Service Analytics

    Employees can get ready dashboard access to log and report chatbot performance, agent productivity, case history, agent activity, backlog analysis, case volume and all other CRM data.
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    Computer Telephony Integration (CTI) / Macros

    CTI manages incoming and outgoing service calls with readily available customer information. Additionally, the Service Cloud macros can automate customer service tasks to save time and reduce errors.
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    Order/ Asset Management

    Service Cloud order and asset management tools help agents deal with support history, order history, assets and so forth. Service Cloud also provides support for role-based permissions, service-level agreements (SLA), Community Cloud integration, service entitlements and visual timelines.

    Why Choose Service Cloud for Customer Services?

    Marketing Cloud provides access to in-depth customer and contact knowledge. SFMC’s tools and functionality create single unified customer profiles by connecting different data sources and platforms. Futuristic marketing companies and marketers are using Marketing Cloud to:
    • Use automation and AI to close cases faster. Service Cloud keeps you updated with the latest tools, processes and technologies with comprehensive customer information stored at a centralized location.
    • Offer intelligent chatbots, real time support, self-service modes and customized customer services to escalate user experiences.
    • The Service Cloud feature Lightning Console provides instant and detailed information for faster and accurate customer support.
    • The Live Agent and Social Customer Service features pave the way for enhanced customer interactions across different touchpoints.
    • Forecast customer needs for free conversation flows with the advanced features of Service Cloud. Service Wave Analytics provides real-time, robust analytical tools and detailed performance metrics to make customer service teams perform to the hilt.
    • Enable seamless mobile and desktop customer support and services to increase agent productivity and make service processes simple and personalized with empirical data.
    • The Field Service Lightning tracks the progress of field and work orders for better management of employee workloads and capabilities.

    Automate to Boost Customer Satisfaction

    Salesforce Service Cloud makes it easy for you to deliver excellence, every time. Connect with our dedicated Service Cloud 360 to:
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    Meet customer expectations and enable seamless engagements on preferred channels

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    Integrate all automated interactions on a centralized, singular platform

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    Provide next-age services and support with the latest in automated workflows

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    Use AI-enabled chatbots to scale your customer support systems


    Ask for a Free Demo Today

    From Service Cloud implementation to consulting, support, migration and customer service enhancement, our certified Salesforce consultants can optimize your services manifold. Discover the reach and capabilities of Salesforce Service Cloud self-service options and other omnichannel support systems with Spearhead Technologies.

    Partner with our capabilities to escalate your digital service transformations. Connect to our reps to discover the powers of Salesforce Service Cloud and incorporate the features of Sales Cloud.

    Request Demo

    What clients are saying

    • Emma Solinas

      Emma Solinas

      CEO, Fasttrack Solutions
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      M. Clayton

      MD, Global Technologies
      “Your well designed, efficient data protection solutions are helping us manage complex landscapes and multiple clients with a higher degree of efficiency. We are saving costs by scaling down on premises solutions. Thank you once again.”

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