ServiceNow Consulting Services

ServiceNow®

Configuration

Management

Database

(CMDB)

Escalate your platform-centric IT Systems and transform business strategies

Leverage CMDB ServiceNow solutions

Consolidate your IT environment with Service Graph and next-gen CMDB solutions to make better business decisions. Construct logical and smart representations of services, relationships and assets to strengthen the components of your organization’s infrastructure.

ServiceNow’s Configuration Management Database (CMDB) is useful for storing information about the components in your IT system. Once you switch over, the CMDB will monitor the infrastructure to ensure stable and continuous service operations. Use the core features of ServiceNow CMDB to solve data integrity problems, detect various health problems or adopt better data lifecycle management capabilities.

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    Spearhead Technology are certified ServiceNow experts

    The CMDB ServiceNow database is designed to collect and store information about technical services. The information pertaining to each service can be found in the Configuration Items (CIs) connected to that service.

    • Bring together and standardize external data into your CMDB using Service Graph Connectors.
    • IntegrationHub ETL, Discovery and related data acquisition systems can be used to populate CI data into a singular workspace.
    • Use crisp, power-packed graphical views to chalk out, query and decipher the complicated CI relationships linking different tables.

    Accelerate and Modernize with ServiceNow’s Configuration Management Database (CMDB)

    Adopt the core capabilities of the Now Platform to scale up and digitize workflows as your business grows. Get ready to transform with innovation, time-to-value and faster work methods. Connect with our ServiceNow experts to make predictions, digitize mundane and repetitive tasks and empower your business with AI and data analytics.

    Service #1

    Single Data Model

    The single data model structure of ServiceNow CMDB has standard taxonomy, integrated processes and a pre-defined format for exchanged data. Therefore, it is possible to leverage a singular and consolidated system of records views and tables on the Now Platform. You can extend views and tables, reference the fields belonging to other tables, and drive workflows with the latest normalization and data validation rules.
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    Service #2

    Simple and Accurate Data Acquisition

    ServiceNow® Discovery and the other methods used by CMDB allow for accurate and easy data population with Cl data. Discovery is 100% integrated and does not need agents. It quickly identifies the CIs in the reckoning before triggering sensors and probes to gather device-specific attributes and data. As a system owner, administrator or service owner, you can track CIs and tweak the operational activities that directly or indirectly impact those CIs to achieve better outcomes.
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    Service #3

    Reporting and Visualization

    The mapping functions of CMDB’s business service management tools help users map and filter data, focus on specific CIs and get proper views of the impact and risks through visuals. The service and CI history timeline, flexible reporting engines, a query builder and service history timeline are other tools that are useful for creating dashboards and tools to figure out the health of CIs.
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    Benefits of ServiceNow CMDB

    Adapting IT operations and workflows for the future is quick and easy with ServiceNow CMDB tools, functions and modules. At Spearhead Technologies, our experts take all possible measures to make your CMDB function optimally. It is possible to avail the many benefits of ServiceNow CMDB by keeping it accurate, constantly updated and in order.
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    Easy Linking of Digital Products

    Service Graph collates all the organizational data silos that are required by your organization’s IT systems on a single platform. Once the products are linked across the digital lifecycle, you can be assured of better operations visibility into the IT resources.
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    Improved Planning

    Technology managers use CMDB’s asset management and enterprise architecture management capabilities to plan at detailed and high levels. They can eliminate outages, enable compliance and reduce the risks of audit and security fines with proper plans in place.
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    Operating Benefits

    CMDB provides for improved core ITSM practices that include change, incident and problem management. For example, CMDB impacts incident management by noting the main causes and changes linked to an incident to enable faster resolutions and decisions.
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    Reduced Service costs / Downtime

    The features of root-cause analysis allow users to discover the source of any problem. It supports proactive management to decrease downtime and service costs. Similarly, CMDB’s access controls track and trace any incidents to their source to ensure smooth running of IT models.

    How Do we Work with ServiceNow CMDB?

    We help our clients understand the features and benefits of ServiceNow CMDB and how it can impact their current and future digital products and CIs. We use pre-formatted definitions and workflow standards to make their IT system agile and innovative. Our ServiceNow teams facilitate accurate integration of CMDB to:
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    Provide for accurate visualization and reporting, faster upgrades, decreased downtime and service costs.

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    Connect similar data types and silos with the help of reliable CMDB base tables.

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    Integrate downstream and upstream workflows and CMDB frameworks for improved decision-making, quick resolutions of CI health issues and deeper insights.


    THE NEXT STEP

    ServiceNow Platform Consulting Services

    At Spearhead Technology, we provide CMDB with the Now Platform to connect people, systems and functions via digitally connected workflows. We simplify the platform for your digital business to provide future-ready, consumer-like experiences and delivery models.

    Our team offers ongoing ServiceNow CMDB consulting and training support for timely implementation, integration and migration of tailor-made systems. Invest in our ServiceNow consulting to address all ongoing challenges with full-cycle implementation of ServiceNow solutions.

    Get a Quote Today

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