Large U.S. Restaurant Chain Modernization of Customer Experience with Mobile Transactions Online and in RestaurantIncreasing sales by 11% in the first month alone
SUMMARYA large restaurant chain partnered with Spearhead to modernize their ordering system from traditional POS equipment, that only allowed transactions in-restaurant at the POS counter, to an online app that allowed for ordering anytime from anywhere.
- Traditional POS Equipment only allowed transactions at the POS Counter
- Restaurant had not advanced its presence on social media and lacked the sales of online orders vs. competitors
- Spearhead updated restaurant's Aloha application and equipment with incorporated cloud functionality, putting decisioning data at the restaurants fingertips, resulting in timely resolutions that generated thousand in savings
- Spearhead implemented a mobile platform which provided information to its customers and waitstaff along with the ability to post on social media, which immediately increased sales