A large health solutions operating thousands of retail pharmacies nationwide wanted to digitize the customer experience to improve customer service and reduce errors requiring interventions by pharmacists. Spearhead Technology used AI/ML solutions with adaptive learning models to drive dynamic customer interactions and flag high-risk cases to route to appropriate interventions and reduce error.
- Client operates thousands of retail pharmacies nationwide and wants to digitize the customer experience to improve customer service, minimize errors, and reduce the number of cases requiring interventions by pharmacists.
- The AI/ML solution creates a complete digital experience for customers visiting the retail pharmacies to fill-in prescriptions using adaptive learning models.
- The solution drives dynamic customer interactions using data entry devices that support auto-correction/suggestions.
- In contrast, the customer enters medical/historical info, corrects selected sections in entries to reduce needed intervention otherwise, and identifies high-risk cases as the route to appropriate interventions.